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Public Services Data Hub

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Case Study

Driving Better Decisions Through Data

This case study highlights how Amesium Analytics transforms raw data into meaningful insights that support smarter business decisions. By analysing challenges, implementing tailored data solutions, and delivering clear outcomes, we help organisations improve efficiency, strengthen operations, and achieve measurable growth.

Public Services Data Hub

Creating a unified Azure data platform to improve service delivery and cross-department decision-making.

Client

  • UK Local Authority

Duration

  • 20 Weeks

Team Package

  • Premium Package (4-Person Team)

INTRODUCTION

A local authority struggled with disconnected systems across housing, social services, finance, and citizen management. Reporting was slow, data quality was inconsistent, and collaboration between departments was difficult. We delivered a centralised Azure data hub to unify data and enable more effective service planning.

THE CHALLENGE

The council relied on siloed applications and manual reporting, leading to:

  • Disconnected data across departments
  • Slow and inconsistent performance reporting
  • Difficulty analysing citizen service patterns
  • Manual processes prone to errors
  • No centralised governance or audit trail

They needed a scalable, secure cloud platform to streamline service analytics.

THE SOLUTION

We developed a comprehensive Azure data hub, integrating multiple departmental systems into a single, governed platform.

  • Azure Synapse-based unified data model
  • Automated pipelines across 20+ systems
  • Data governance, lineage tracking, and quality checks
  • Power BI dashboards for service delivery, workload, and performance
  • Secure role-based access to protect sensitive information

This enabled reliable data sharing across departments.

OUR APPROACH (4 Steps)

1. System Discovery & Mapping

Identified data connections between housing, social care, finance, and public services.

2. Cloud Architecture & Governance

Designed a compliant Azure architecture with data lineage, encryption, role-based access, and monitoring.

3. Data Integration & Transformation

Built automated ADF pipelines and created standardised KPIs for consistent reporting across departments.

4. Dashboard Delivery & Enablement

Developed Power BI reports for performance insights and trained internal teams on usage and governance.

OUT RESULTS

The local authority experienced significant improvements:

  • 45% faster cross-department reporting

  • Improved citizen service planning and analytics

  • Centralised KPIs for decision-makers

  • Reduced manual workload

  • Secure, governed data structure supporting long-term initiatives

TECHNOLOGIES USED

    • Azure Synapse Analytics

    • Azure Data Factory

    • Azure Data Catalog

    • Azure SQL

    • Power BI

    • Azure Storage

    • RBAC + Encryption Standards

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